Return & Refund Policy

Updated on: January 6, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

Additionally, if you want to request a return or refund, you must provide a clear video showing the item, our packaging, and the shipping label, with the Barenza brand name visible.

How to Start a Return

To start a return, you can email us at contact.barenza@gmail.com. If your return is accepted, we’ll provide you with the return instructions and details on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always email us for any return-related questions.

Contact Information

Email: contact.barenza@gmail.com

Contact: +91 8688367922
Available for WhatsApp chat only — Tap the WhatsApp icon at the bottom-right to message us instantly.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, opened or used beauty, personal care, and skincare products cannot be returned.

To qualify for a return, the product must be sealed, unused, and in its original condition.

We cannot accept returns on sale items or gift cards.

Exchanges

If you wish to exchange your product, please contact us within 14 days of delivery by email.

Once your return is accepted, we will provide you with the necessary instructions for the exchange.

Refunds

Refunds are issued only for unused products returned within 14 days or for damaged or incorrect items.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please remember that it may take a few business days for your bank or payment provider to process and reflect the refund in your account.